Sense of belonging to a lesbian,gay, bisexual,and transgender event: the examination of affective bond and collective self-esteem

ABSTRACT

This study examined behavioral intentions of sexual minority attendees at an event from a sense-of-belonging perspective. Based on social identity theory, attendees’ social representations are examined via affective bond at the event level and collective self-esteem at the community level. A survey was conducted with 261 respondents from the sexual minority community at a large, annual lesbian, gay, bisexual, and transgender (LGBT) event. Findings revealed that affective bond positively impacts satisfaction and behavioral intentions. In addition, collective self-esteem also had a positive influence on behavioral intentions. Theoretical and managerial implications for event managers and destination managers are provided.     

Customer mistreatment and service performance: A self-consistency perspective

The service encounter is an important social context for hospitality service providers who strive to satisfy their need for job competence by delivering excellent customer service. Customer mistreatment may be perceived as a sign of work-related goal failure by hospitality service providers. Building on the literature of goal attainment and failure in the workplace, we propose that hospitality employees, who experience customer mistreatment, undergo diminished organization-based self-esteem (OBSE), decreasing service performance. Moreover, employees’ locus of control is proposed to interact with customer mistreatment and predict service performance through the mediation of OBSE. The results of a multi-wave and multi-source survey, administered to a sample of hotel frontline employees (N = 180) and their direct supervisors (N = 38), show that customer mistreatment has a negative influence on service performance through OBSE, but only among employees with an external locus of control.     

Investigating festivals and events as social gatherings: the application of social identity theory

Festivals and events as social gatherings have become an increasingly important sector of the tourism and leisure industries. The present study applied social identity theory to examine the causal relationship between the three mental stages experienced by event visitors: social categorization (fundamental and hedonic values), social identification (social identity), and social comparison (self-esteem), as well as another two consequential factors (revisit intention and electronic word-of-mouth). Data were collected at the Harbin Ice and Snow Sculpture Festival in Harbin, China. The results confirmed that fundamental and hedonic values influence visitors’ social identity, which consequently influences self-esteem. The study provides a theoretical foundation for understanding visitors’ attitudes and behaviors in the contexts of festivals and events.     

Beyond Just Being There: An Examination of the Impact of Attitudes,Materialism, and Self-Esteem on the Quality of Helping Behavior in Youth Volunteers

ABSTRACT

Young people represent a strong and growing source of volunteers for not-for-profit organizations (NPO) and are an important focus for NPO marketing efforts. Using helping behavior theory, this paper reports a study conducted with a sample of teenagers to examine influences on their decision to volunteer and their goal setting for fund-raising. The relationship between three individual variables (attitude toward the organization, self-esteem, and materialism) and the quality of helping behavior provided was found to be mediated in large part by attitude towards the actual volunteering task. Implications for NPO marketing and future research are discussed.     

Intern newcomers’ global self-esteem,overall job satisfaction,and choice intention: Person-organization fit as a mediator

This study examines an integrative mediation model, in which person-organization fit (PO fit) mediates the effects of global self-esteem (GSE) on choice intention (CI) and overall job satisfaction (OJS), respectively. Intern newcomers who just finalized their placement in hospitality and tourism organizations responded to self-completed questionnaires. They were 336 senior undergraduates from two institutes of higher learning in China's Hainan Island. Structural equation modeling results indicated that PO fit mediates the relationship between GSE and CI fully, and between GSE and OJS partially. The study's findings as well as its implications are discussed within the context of newcomers’ organizational socialization, in general, and human resource development practices in the hospitality and tourism organizations, in particular.     

组织自尊对员工创新行为的影响研究——基于知识共享的中介效应分析

文章以2．58名研发人员为调研对象,研究了组织自尊通过知识共享的中介作用对员工创新行为的影响机理。研究结果表明：组织自尊显著影响员工创新行为,且知识共享的两个维度知识贡献和知识收集在组织自尊对员工创新行为的影响关系中起到部分中介作用。     

美国全纳教育对学习障碍学生自尊的影响:研究进展及政策建议

美国大多数的学习障碍学生目前在全纳教育环境中接受教育,全纳教育对学习障碍学生的自尊会产生深刻影响.文章介绍了美国学者在这方面的研究,并提供一些全纳教育协助学习障碍学生提升自尊的建议,期望能给中国教育工作者在设计全纳教育课程和推动全纳教育政策时提供一些参考和帮助.     

领导－部属交换、领导自尊与组织公民行为——来自中国大陆的实证数据

已有文献主要集中于领导一部属交换与员工组织公民行为的关系研究,而对两者之间的中介变量的研究却很少。本文通过问卷调查和分析200对中国大陆民营企业的领导者及员工的配对样本,试图研究领导一部属交换对员工组织公民行为的影响机制,尤其是领导自尊在其中的中介作用。研究结果表明,领导一部属交换与员工的组织公民行为显著正相关,领导自尊在两者之间起完全中介作用。     

威权型领导是否会引发员工的越轨行为？来自心理契约违背和个体自尊的解释

较之此前的越轨行为，数字经济发展背景下的越轨行为呈现出与数据结合、损害更为严重的特点。基于情感事件理论，文章通过344份企业员工数据，探讨威权型领导对员工越轨行为的作用机制和边界条件，验证了心理契约违背的中介作用，以及个体自尊的调节作用。结果表明：个体自尊既可以调节威权型领导与员工心理契约违背之间的关系，也可以调节心理契约违背与员工越轨行为之间的关系。当个体自尊水平较高时，威权型领导对心理契约违背的正向影响增强，而心理契约违背对员工越轨行为的正向影响减弱。研究结果拓展了对威权型领导影响效应的认识，为理解威权型领导与员工越轨行为的关系提供了新的视角，推动了个体自尊动态研究的发展，并为企业实践提供参考。     

Gaze behaviour,body image in women and online apparel shopping

Online apparel shopping is popular among women, with possible negative body image consequences, particularly when the website imagery is body-focused. We investigated both correlational and experimental effects of online apparel shopping on women's (N = 113) explicitly and implicitly measured self-worth, appearance attitudes and body gaze behaviour. Self-reported online apparel shopping behaviour positively correlated with self-objectification and a tendency to value and compare one's appearance. Following a simulated online shopping activity, women who browsed a body-focused activewear website felt worse about their looks, when compared with women who browsed a non-body-focused casualwear website. The activewear condition also primed lower subsequent visual attention towards female bodies in a gaze task, when compared with the casualwear condition. Given that women tend to naturally gaze at faces, the deprivation of facial stimuli in the activewear condition presumably led to a compensatory gaze effect, whereby subsequent attention towards bodies was comparably low. Importantly, dollars spent in the activewear condition correlated positively with appearance comparison and body shame attitudes. These results suggest that online apparel imagery exposure may negatively impact women's well-being. We also find evidence suggesting that gaze behaviour plays a role in how apparel marketing influences subsequent attention.